Refund policy

Refunds & Returns Policy

All Sales Final — No Returns or Exchanges
Our artwork is one-of-a-kind and handcrafted. We do not accept returns or exchanges for change of mind, fit, color variation, or general wear. Please read product details carefully before purchasing.

Damaged or Incorrect Items (7-Day Window)

If your item arrives damaged or incorrect, we’ll make it right.

  • Contact: Email hello@fossilartcreations.com within 7 days of the confirmed delivery date.

  • Include: Your order number, a brief description, and clear photos of the item and all packaging (outer box + inner padding).

  • Don’t discard packaging until we confirm next steps.

  • Resolution: At our discretion we will repair, replace, or refund. If we request a return, we’ll provide instructions; unauthorized returns won’t be accepted.

  • If the package shows carrier damage, we may file a claim; your photos help us process it quickly.

Custom & Personalized Orders

  • All sales final. Customs are made specifically for you and are not returnable or cancellable once production begins.

  • We’ll confirm design details before we start; please review proofs carefully.

Gift Orders

  • Marked as a gift at checkout? The same policy applies: no returns.

  • If a gift arrives damaged/incorrect, the purchaser or recipient may contact us within 7 days and we’ll repair/replace/refund as appropriate.

Holiday Orders

  • Holiday purchases follow this policy. For gifts, please order early; transit delays may occur during peak season.

  • Damage/incorrect reports must still be made within 7 days of delivery.

Order Changes & Cancellations

  • We can usually accommodate changes before production/shipping. Email us ASAP.

  • Once an order is in production or shipped, it cannot be cancelled.

Shipping & Delivery Issues

  • We ship with tracking. Lost/stolen after delivery scans are not covered by this policy. Consider shipping to a secure address.

  • Wrong/undeliverable addresses: If an order returns to us, we’ll invoice for reshipment to the corrected address.

What’s Not Returnable

  • All items (standard and custom) — no returns or exchanges

  • Gift cards, digital downloads, and sale/final-sale items

Handcrafted & Natural Materials Disclaimer

Each piece is handmade and unique. Natural fossils, minerals, shells, and resins exhibit variations in color, texture, inclusions, and shape; these features are celebrated as part of the artwork and are not defects.

Materials & Ethics

All fossils and shark teeth we use are geologic-age specimens that are legally and ethically sourced. No materials from living or protected species are used.

How Refunds Are Issued (for approved cases only)

For approved damaged/incorrect cases: refunds (if chosen) are issued to the original payment method after we confirm the resolution or receive any required return. Processing time is typically 3–5 business days after approval (bank timelines may vary).

Questions? We’re happy to help: hello@fossilartcreations.com

This policy does not affect your legal rights.